FAQ

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Explore our comprehensive list of frequently asked questions to find answers to common queries about our products and services. If you don't find the information you need, feel free to reach out to our support team for assistance.

Can I modify or cancel my order after placing it?

Once an order has been placed, we process it promptly to ensure swift dispatch and delivery. Due to this, modifications or cancellations are time-sensitive and may not always be possible. Here's what you can do by contacting us as soon as possible

How do I track my order?

Order Tracking Page: Visit our dedicated order tracking page on the website. Enter your order number and the email address used for the purchase to access real-time updates on the status and location of your shipment. Contact Customer Support: If you encounter any issues or need additional assistance, don't hesitate to reach out to our customer support team. They will be happy to provide you with the latest information on your order.

Do you ship internationally?

Yes, we proudly offer international shipping to bring our products/services to customers around the world. Whether you're located in North America, Europe, Asia, or elsewhere, we're committed to delivering our quality products/services to your doorstep.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience caused by receiving a damaged or defective item. Your satisfaction is our top priority, and we're here to assist you. If you find that your item is damaged or defective upon receipt, please follow these steps: Contact Us Promptly: Reach out to our customer support team as soon as possible after receiving the item. Provide your order number and detailed information about the issue, including clear photos of the damaged or defective item. Assessment and Resolution: Our support team will review your case and guide you through the necessary steps for assessment or return. Depending on the situation, we may offer a replacement, exchange, or refund for the damaged or defective item. Return Process: If a return is required, we will provide instructions on how to return the item. We may cover return shipping costs for damaged or defective items, depending on our return policy. Replacement or Refund: Once we receive and assess the returned item, we will proceed with issuing a replacement or refund as per our policies. We appreciate your understanding and cooperation in helping us resolve this matter swiftly. Our aim is to ensure you receive a product of the highest quality, and we will do our best to make it right. For assistance or to report a damaged or defective item, please contact our customer support team with your order details.

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